1. Our Refund Policy
All payments are processed securely through Waffo Pancake, our PCI-DSS compliant payment processor. Due to the immediate delivery nature of digital services, refunds are limited to the following circumstances:
2. Eligible Refund Situations
- New subscriber guarantee: Full refund within 7 days of first purchase, provided your usage does not exceed 20% of your plan quota
- Duplicate charges: Full refund for any billing errors or duplicate charges
- Annual plans: Full refund within 14 days of purchase
- Service interruption: Pro-rated refund or service credit for verified downtime exceeding 72 consecutive hours caused by us
- Legal rights: Refunds permitted under applicable consumer protection laws (e.g., EU 14-day cooling-off period)
3. Non-Refundable Situations
- Monthly subscription fees after 7 days from first purchase
- Annual plan fees after 30 days from purchase
- Consumed credits or usage exceeding plan quotas
- Account termination due to violation of Terms of Service or Acceptable Use Policy
- Credit packs once credits have been used
4. How to Request a Refund
To request a refund, contact us at refunds@floik.com with:
- Your registered email address
- Transaction ID (found in your confirmation email or billing portal)
- Reason for the refund request
We aim to respond within 2 business days and process approved refunds within 5–10 business days.
5. Chargebacks
If you dispute a charge directly with your bank before contacting us, your account may be suspended pending investigation. Please contact us first — most billing issues can be resolved quickly without a chargeback. Chargebacks for valid transactions may result in account termination.
6. Billing Disputes
If you believe a charge is incorrect, contact billing@floik.com before initiating a chargeback. We will investigate and resolve confirmed errors within 5 business days.
7. Contact
For refund requests or billing questions:
- Refunds: refunds@floik.com
- Billing: billing@floik.com